Happy 🌊 Hi, how are ya?
Community Support • Moderation • Staff Administration (UK)
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About
What I can help with
- Support, troubleshooting, and clear step-by-step fixes.
- Rule enforcement, dispute resolution, and de-escalation.
- Staff guidance, escalation handling, and consistency checks.
Moderation
Tech Support
Staff Oversight
Community Safety
Art
Wellbeing
Past experience
- Handled reports, rule enforcement, and case reviews with consistent fairness.
- De-escalated arguments quickly and fairly, prioritising safety and clarity.
- Supported staff by documenting outcomes and spotting repeat issues early.
- Resolved common issues with clear steps, reducing repeated complaints.
- Separated setup problems from genuine bugs and escalated correctly.
- Helped other supports by pooling our knowledge together.
- Managed staff structure, expectations, and day-to-day operations.
- Improved workflow by clarifying responsibilities, boundaries, and escalation paths.
- Ensured decisions stayed consistent and appropriately documented.